The relationship between customers and cars is dramatically changing with the times.Young people are changing their habits from car ownership to car usage. Also, there are changes in business models such as Maas, which considers autonomous driving and mobility as a service. Furthermore, all models sales that allow customers to purchase every car at all dealer channels such as Toyota Channel and Nets Channel, are commencing. With the introduction of new services such as Toyota Share, and "KINTO" which enables customers to use cars by paying a fixed monthly fee, instead of purchasing a car. In these ways, the role of car dealers is changing. In this context, Toyota Systems is challenging to reform the operations of approximately 5,000 car dealers nationwide by renovating systems. For Toyota, car dealers are the biggest point of contact with customers. These reforms contribute to a major impact on sales and brand loyalty. In order to accomplish such reforms, we visit Toyota Motor Corporation and car dealers and to enhance the mutual understanding through listening on-site issues and proposing solutions. From the situations such as busy office work and limited time to talk with customers, we are adopting voice dictation which creates daily business reports, and further displaying routes to customer's homes simply by selecting their name in the system. thanks to this adoption, waste can be thoroughly decreased. By the introduction of records called as "Electronic Record", service staff will be able to confirm the status of customer's cars before they visit the car dealer for inspections or repairs. Along with improvements in productivity, this can reduce waiting times for customers. In the past, systems themselves reflected as many requests as possible. However, over time this has resulted in systems becoming larger and more complex. This time, emphasis is being placed on keeping systems compact. Toyota Systems aims to increase competitiveness by enabling user customization and sharing examples between car dealers. We appropriately provide IT solutions for Toyota to be even better for its valuable customers.
The automobile production operations of the Toyota Group are extremely diverse. They range from procurement of raw materials and components to the distribution and sale of the completed vehicles, after-sales service, corporate administration, and business management. For many years, Toyota Systems has provided support for the IT systems related to almost all of those operations, with the exception of development and design. These systems could be described as the very foundation of the Group's business. Used in the Toyota Group's many offices and factories around the world, the scale of those systems may be one the largest in the world. Toyota Systems is now engaged in the complete overhaul of those systems.In addition to updating the system architecture, this overhaul must also provide enhanced functions and improved productivity to respond to the changes in the business of the Toyota Group.To achieve this, in coordination with the regional headquarters in Asia, the United States, and Europe, we are adding new functions and removing those functions that are no longer needed. We are also making many proposals, such as the use of Al, to bring about business innovations through IT. This will help to reduce the costs of system development. Along with the re-organization of system functions, we will improve productivity through such means as automatic conversion and coding, with the aim of halving the cost of development. In this era of once-in-a-century change in the automotive industry, Toyota is transforming from an automotive manufacturer into a mobility company. With proposals at the most upstream of upstream processes and posting our own staff overseas, Toyota Systems stands right alongside the Toyota Group, supporting it in its drive to stay at the top of the industry.
The Toyota Group also offers financial services. Toyota Systems is responsible for system development and the infrastructure operation of Toyota Finance, which has a wide range of business areas. Currently, in addition to use of points, cashless and other payment methods are undergoing major changes. In the credit card business, our "TS CUBIC CARD" supports customer lifestyles, mainly as their lifestyle relates to their car. Furthermore, system development and infrastructure operation are indispensable to achieve a safe, secure, and convenient cashless society, such as with small payment services "QUICPay", the smartphone payment service "TOYOTA Wallet (TS CUBIC Pay)", and "Apple Pay", among others. In the sales finance business, we are responsible for the installment payment system when cars are purchased, and developing systems for function coordination with dealers and customer convenience. To respond to the need to provide services quickly and inexpensively, the demands on us, such as reviewing development methods, are also increasing. In addition, we are involved in data utilization and blockchain technology applications aimed at new value-added services, participating in planning and conception, and supporting more convenient lifestyles for customers in terms of systems.